Terms & Conditions

1. General

These terms and conditions set out the basis on which you can use our website and place orders for items from BLuePrint3D ("BluePrint3D", "we", or "us"). By ordering goods from us you are deemed to have understood and accepted these terms. The supplier of the goods featured is BluePrint3D You may contact us by email to support@blueprint3d.co.uk.

2. Orders

After placing an order, you will receive an email from us acknowledging that we have safely received it and it has been accepted. The contract between us will only be made when we send you another email to confirm dispatch. Only those products listed in the dispatch email as being dispatched will be included in the Contract.

3. Availability

All items are subject to stock or material availability. We will inform you as soon as possible if all the products in your order are not available and will back order them for you.

4. Ordering Errors

4.1 You can make changes to your order up to the point at which you click on the "submit order" button on the Payment & Confirm section of the checkout process. We will not be held responsible for any personalisation errors. If you notice a problem on the order after completion contact us without delay.
4.2 Any cancellations or amendments requiring a refund, prior to dispatch, will incur a 70p charge. Which is a charge occurred by us from our payment processors.

5. Prices

Please be aware that the prices displayed on our site include Value Added Tax (VAT) where applicable but exclude delivery costs, which will be added to the total amount due. The applicable delivery costs will be clearly displayed during the checkout process. Due to the large number of products on our site, it is always possible that some of the products listed on our site may be incorrectly priced, despite our best efforts. If we discover there is a pricing error, we will normally, at our discretion, either:
(i) contact you and give you the option of reconfirming your order at the correct price or cancelling it; or
(ii) reject your order and notify you of the rejection.

6. Payment

We accept payment with the following credit or debit cards: Visa credit and debit cards, MasterCard credit and debit cards, Switch/Maestro debit cards, Visa Electron cards. We also accept payment by BluePrint3D gift cards. By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct. All transactions will be in pounds sterling. Non-UK credit card providers and banks will determine the exchange rates to be applied and may add an additional processing or administration charge in relation to such payments which non-UK card holders will be liable to pay. Your chosen method of payment will be charged at the time your order is submitted. If we reject or cancel your order for any reason this charge will be credited back to the same card or account (as applicable).

7. Delivery

We reserve the right to select the most appropriate delivery option to suits our needs. Although we can deliver to the Scottish Highlands & Islands, Northern Island, Isle of Man, Isles of Scilly, the Channel Islands and British Forces Post Office (BFPO) addresses, delivery to these locations may take a little longer. When you have chosen the products you want to buy from us, the delivery address will default automatically to the billing address you have entered for your payment card. If you want us to deliver your order to a different address, you can choose this option as you go through the checkout process.

Customers accept that any timescales provided are a guide only and that they will be notified via email when their items have been dispatched. Us will not be responsible for delays caused by their couriers or any other matters outside of our control. Where possible a tracking number will also be provided for your convenience. International customers should contact us directly for an estimated delivery time. We will always do our best to dispatch your items in the quickest time possible but this is dependent on stock availability and product combinations you have selected.

Our delivery partners are employed to delivery our items to the delivery address. This does not necessarily mean that the parcel will be handed to the individual that ordered. Customers accept that our delivery partner may leave the item with anybody at the requested delivery address. Customers also accept that our delivery partner may leave the item in a “Safe place” and this may be with a neighbour.

In the event of a non-delivery; where the item is left with a neighbour or is returned to the local delivery office, the customer is required to make contact with them in the first instance. A card should be left in this situation, but Us will be unable to assist until the initial contact is made with the customers neighbour or local delivery office.

All items that are updated by our delivery partners as “Delivered” will be classed as a successful delivery until proven otherwise. Although a signature may not be required all our deliveries will be tracked using GPS co-ordinates. In the event of a non-delivery dispute we will obtain these GPS co-ordinates from our delivery partner and will conduct a thorough investigation. We take postal fraud and theft very seriously and will pursue suspects if required.

8. Returns, Replacements & Refunds

We want you to be absolutely delighted with your purchase. However, as all of our items are custom made we cannot offer exchanges or refunds unless:-
a) the product does not match the order, or
b) the product is faulty

If your item is faulty or damaged it will be replaced or refunded no questions asked. We will be responsible for the shipping, if necessary, unlike most companies in this circumstance. Please contact us within 3 days of receipt.

9. Contacting Us

We handle most of our contact with our customers by e-mail. This is so that we can keep our overheads to a minimum allowing us to pass on the savings to you. Rest assured that whenever a customer contacts us you will receive a prompt reply with no pointless delays, and no impersonal machine-generated responses to your questions. In many cases, e-mail support exchanges with customers are conducted over a period of minutes rather than hours. In the worst-case scenario, you'll hear from us within 48 hours. If your questions warrant a telephone response we will arrange an convenient time with you.

10. Remittance Terms

Full payment is required in advance of shipping

11. Entire Agreement

We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

12. Our Right to Vary These Terms and Conditions

12.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

13. Cancellations by us

We reserve the right to cancel any order with or without notice that does not comply with our terms and conditions. Or for and of the following reasons:
13.1 We suspect you have engaged, or are about to engage, or have in anyway been involved, in fraudulent or illegal activity on the site.
13.2 Excessive order return level. No further orders will be fulfilled.
13.3 The item you have ordered is unavailable and we are unable to contact the customer.
13.4 Rude or abusive customers. Please be kind.
13.5 Ordering on behalf of a company and acquiring a profit, this in not authorised. Please contact us for a trade account.
13.6 We believe that you are impersonating another person or entity.

14. Cancellations or Amendments

You must inform us immediately should you wish to cancel or amend your order. Any order that has already been made and personalised cannot be cancelled. Customer order errors, such as ordered 2 of the same item when only required 1, will only be refunded subject to the above terms, in addition to a 70p charge will be withheld, which is a refund charge acquired by our payment provider.